A User-Centric Web needs brand agnostic service providers

You are the most important brand

You are the most important brand

A User-Centric web is by design a brand agnostic web when it comes to identity. There is only one brand, and that is you.

The current web causes different types of problems that can be lead to possibly 2 design flaws. The first one is that it is a document-centric web. Read this excellent post by Chris Messina and Jyri Engström here.  The second one, maybe caused by the first flaw, is that business models evolved and became network-centric. In other words current business models enforce that services focus on scale before user-value. Traffic, usage and numbers are more important than individual user value.

As a result we get customer lock-in (which idiot came up with that term), walled gardens, an unhealthy attention to scale and growth, identity wars (who gets to own you), data lock-in, social graph ownership (Facebook owns your relationships and interactions), etc., etc. It’s a slippery slope we can’t get off easily. There are patches to this mess (e.g. OpenID), but that’s all they are right now. OpenID doesn’t fundamentally change the web, unless it becomes embedded in a User-Centric web.

OpenID provides us convenience. We can now register/login to services using existing accounts we have at Facebook, Gmail, Twitter and so on. OpenID in that sense patches the problem of having multiple identities/profiles across different services. The problem with that patch however is that it still locks me into one of those main services (Gmail, Facebook, Twitter).  There lies a danger with OpenID. Even though it is set up with the right intentions, it might end up keeping the current web alive, instead of helping us move to a User-Centric web. If my identity becomes my Facebook account, I’m not very likely to leave that service. For OpenID to help us move to a User-Centric Web we will need independent identity providers.

If we were to design a User-Centric web, then I would prefer that the “user” part is separated from the “services” part. In other words, my identity, my home base, my relationships, the data that flows through that. It should all be under my own control. To accomplish that we would either set that up ourselves, or for those that don’t know how, create service providers that can take care of that for us. These service or identity providers would have one purpose only, to serve me and my data. Think of it as a bank where I store my online presence safely. They would only have one business model. Provide me service and I would pay for that value. They would only compete with other identity service provides in that user value. We can’t let companies like Facebook or Google take care of our identity, as they are in the business of making money off of my identity and interactions.

Once that is take care of, I can join services, meet friends, interact, do all the things I can do now, but I would be in control of my own online identity. I can decide how much of me a service, or a friend can see. I could lock it down like fort Knox, or open it up like the biggest Social Media fan. There are no portability issues, I can’t get locked into a service anymore. As my online presence is separated from the actual service, I can simply move to another service and have all my friends (data) available there. A service becomes a possible channel through which I can interact. Companies will become true service providers, instead of traps I can fall into. The would compete on user value instead of network value. There is certainly demand for such a setup.

It’s a simple idea, turning things inside out. It isn’t simple to get there though. As long as we keep ourselves trapped in the current web business models we will never reach a tipping point. All we do is dig a hole and lock ourselves in beautiful walled gardens with cute “openX” patches while Facebook, Google and other big companies keep exploiting our online identities and interactions commercially.

About vanelsas

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This entry was posted in advertisement trap, business model, freedom, OpenID, user centric web and tagged , , , , . Bookmark the permalink.

7 Responses to A User-Centric Web needs brand agnostic service providers

  1. Pingback: Daily Lifestream Digest for 2009-09-23 | Jonathan Coffman - Lifestream

  2. I agree that having a third party to host just an account is still a great idea, however I wouldn’t be the one going up to companies like Google and Facebook telling them to use that third party service for authentication.

    There simply is no reason for them to join in on such a venture. They already have all they want.

    But hey, if you’re up for the business side, I can help out with the technical stuff🙂

  3. @Jonathan, off course they wouldn’t😉

    That’s the effect of the current business models. I don’t see this happening any time soon unless users themselves get organized and deal with it. But the business models need to change alongside.

  4. You might Johannes Ernst’s thoughts on why identity providers haven’t come up with a successful business model yet:

    http://netmesh.info/jernst/digital_identity/on-identity-business-models-or-lack-thereof

  5. @Chris thanks for the link. I will definitely read up on that🙂

  6. Dave Evans says:

    I’ve been blogging about this for years but by this point I realize how slow people are to create a solution for decentralized secure data-stores not owned by any one company. That is what the cloud is, not just Google Apps. Persistent portable identity credentials are key, then comes the data-store and the sharing APIs.

    Having spent the last few years working in the giant walled garden called online dating, I get why comanies want to own the data and will continue to help them see the light.

    In the meantime. Put some sharded? databases out there, pull in your facebook data and put a control panel on the front end and evangelize the API.

    This really isn’t terribly difficult to figure out at a high level, less talking, more doing would be good to see.

  7. Pingback: The power of OpenID « @vanelsas

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